FAQs

How can I contact Red Giant Protein?
You can email us at support@redgiantprotein.com where our customer service team
will be happy to help you with whatever you need!

Do you ship worldwide?
Yes

Where do you ship from?
We ship from New York.

Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any 
changes/cancellations within 12 hours of ordering. All requests after this 
time will be denied. Your order can be returned for a full refund after it is received.

What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time 
for your order to be processed during holidays and sale seasons. We process orders 
between Monday and Friday. Orders will be processed within 1-3 business days 
from the order date and shipped the next day after the processing day. 
Please note that we don't ship on weekends.

How long will it take to receive my order?
Due to high demand, orders may take between 2-4 weeks to arrive.

What if I don't receive my order?
If you don't receive your order within 30 days after shipping, 
you are eligible for a full refund.

Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may 
be liable to pay for duties and taxes once you receive your order. 
Import taxes, duties and related customs fees may be charged once your order 
arrives to its final destination, which are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be 
covered by us. We are not responsible for delays caused by the customs 
department in your country. For further details of charges, please contact your
local customs office.

How do I return an item?
Please contact us at support@redgiantprotein.com

What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, 
missing, and/or defective. Please include your order number, photographs 
of the item(s) and all related references upon receiving your package. 
We will do our very best to resolve your case as soon as possible.

When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or 
debit card, refunds will be sent to the card-issuing bank within 7-10 business days of
receipt of the returned item or cancellation request. Please contact the card-issuing bank 
with questions about when the credit will be posted to your account. 
If you haven't received a credit for your return yet, here's what to do: Contact the
bank/credit card company. It may take some time before the refund is posted to your account.